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Return Policy

Return/Exchange courier 

Refer to Return/Exchange request page.

Return/Exchange address 

Please contact us by email. We will respond with instructions for the return process. 

Return/Exchange request period 

Within 14 days of receiving the item(s). 

Shipping

Shipping is free of charge and the average delivery time takes 5 to 12 days. However, it may vary depending on the situation of the delivery company.

If we are unable to deliver your products, we will contact you through email or phone to find a solution.

Returns and Exchanges

If you need to return or exchange a product due to a defect or misdelivery, please send the product to our company. 

In this case, our company will pay for the shipping costs. 

Return and Refund conditions

  • The product must be returned within 15 days.

  • The product must be in the original packaging.

  • The product receipt or proof of purchase is required. 

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